justalayman
Senior Member
but that isn't what you said. You said the basis of the dispute was that a credit card was used. Remember?No a dispute here is appropriate because the merchant promised the cardholder a refund in writing and the refund hasn't been credited back to the card. So the original transaction should be disputed.
A dispute can arise out of a number of scenarios including fraud, dissatisfaction with the goods and services received, non receipt of goods and services charged for, etc. The list goes on and on. You simply are not familiar with how the acceptance and processing of credit cards works.
Again, the basis for the dispute is that this was paid for with a credit card.