Isn't their job to locate and collect?Who makes them do their job.
Look, they have limited assets... So they're going to go after the easiest ones. Namely the ones they can locate, and who have tracable money.
Give them as much information as you have about his whereabouts, and if he has any W2 income, or anything the IRS keeps track of, they should be able to find it.
Granted, I'm in NY, but I don't think it should work that differently in IA. My ex, when he was in Massachusetts, decided to cash in his retirement account from work in California. His bank account was frozen, the money seized, as was his tax refund. (He was very unhappy, and petitioned the court to return it to him. Since he was still more than a year in arrears, that didn't go well for him.) Similarly, when he went to Minnesota and got a job, the garnishment kicked in. It took years for it to get to that point.
Contrary to what the others say, it is not your job to track him down, although the more information you give, the better. I d not have an actual address for my ex - for over 5 years, the address I have used is c/o his sibling. I don't know where he works, but I can guess based on care packages my daughter gets, and comments he's made. It takes time.
The up side: child support arrears is debt that will only disappear if he pays it or you forgive it. Bankruptcy won't erase it.