CRA reporting wrong information.

[TomMason]

Paid off auto loan with CRA and they keep reporting it was a write off and pretty sure it’s due to the woman I dealt with at that time. I reported to Experian and other agencies of the error. Even submitted documentation and they say it’s been updated, that my report has been corrected, but it’s still the same. Can I find a way to sue experian for the wrong information? I would appreciate everyone's helpful advice.

 

[quincy]

Paid off auto loan with CRA and they keep reporting it was a write off and pretty sure it’s due to the woman I dealt with at that time. I reported to Experian and other agencies of the error. Even submitted documentation and they say it’s been updated, that my report has been corrected, but it’s still the same. Can I find a way to sue experian for the wrong information? I would appreciate everyone's helpful advice.

What is the name of your state or, if not in the U.S., what is the name of your country?

 

[quincy]

https://www.usa.gov/credit-report-errors#:~:text=If you discover errors on,that provided the incorrect information

Follow the links within the link above to make the necessary corrections.

 

[zddoodah]

You should familiarize yourself with the federal Fair Credit Reporting Act.

https://www.ftc.gov/legal-library/browse/statutes/fair-credit-reporting-act

 

[quincy]

Assuming you are in the U.S., TomMason, the simple answer to your question is: Yes. You can sue Experian. Experian has been sued numerous times in the past over its failures to correct inaccurate entries on credit reports.

 

[Taxing Matters]

Before you sue make sure that the problem is with Experian and not with the creditor. If the creditor is refusing to provide the payoff info to the credit bureau then that is where your problem really lies. Experian doesn't have to change the credit report just because you request the change. When you request a change the credit bureau generally will contact the creditor to verify either that the information it has is correct or that the change should be made. If the creditor tells the credit bureau that the information it has is correct then the credit bureau has met its obligations under federal law and your battle is with the creditor to provide the updated information. Also bear in mind that these updates are generally not done instaneously. It can take days or even weeks for the credit file to be updated. I recently aided a client in fixing his inaccurate credit bureau information. It wasn't too hard to do, but it did take a couple weeks from the time of the request to the time it showed up on the credit report.

 

[quincy]

Before you sue make sure that the problem is with Experian and not with the creditor. If the creditor is refusing to provide the payoff info to the credit bureau then that is where your problem really lies. Experian doesn't have to change the credit report just because you request the change. When you request a change the credit bureau generally will contact the creditor to verify either that the information it has is correct or that the change should be made. If the creditor tells the credit bureau that the information it has is correct then the credit bureau has met its obligations under federal law and your battle is with the creditor to provide the updated information. Also bear in mind that these updates are generally not done instaneously. It can take days or even weeks for the credit file to be updated. I recently aided a client in fixing his inaccurate credit bureau information. It wasn't too hard to do, but it did take a couple weeks from the time of the request to the time it showed up on the credit report.

Actually, Experian has lost lawsuits after not removing incorrect entries, even though Experian claimed the accounts were verified by the creditor.

 

[TomMason]

What is the name of your state or, if not in the U.S., what is the name of your country?

NY state, quincy.

 

[TomMason]

Before you sue make sure that the problem is with Experian and not with the creditor. If the creditor is refusing to provide the payoff info to the credit bureau then that is where your problem really lies. Experian doesn't have to change the credit report just because you request the change. When you request a change the credit bureau generally will contact the creditor to verify either that the information it has is correct or that the change should be made. If the creditor tells the credit bureau that the information it has is correct then the credit bureau has met its obligations under federal law and your battle is with the creditor to provide the updated information. Also bear in mind that these updates are generally not done instaneously. It can take days or even weeks for the credit file to be updated. I recently aided a client in fixing his inaccurate credit bureau information. It wasn't too hard to do, but it did take a couple weeks from the time of the request to the time it showed up on the credit report.

It's been over 4 weeks and still no update. I guess there's no point in waiting any longer, right?

 

[adjusterjack]

It's been over 4 weeks and still no update. I guess there's no point in waiting any longer, right?

Whoever you have been talking to at Experian is likely a "know nothing" customer service rep.

Take another shot by emailing one of the corporate executives. Scroll down to "Executive Contacts" and send an email with your payoff documentation.

Experian Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report

PS, do Equifax and Transunion show the loan as paid off? You can get those reports for the asking these days.

 

[quincy]

It's been over 4 weeks and still no update. I guess there's no point in waiting any longer, right?

Experian is given 30 days from receipt of letter of dispute to respond to your complaint and verify the report-entry with the creditor. If within this 30 day time period you sent additional information to Experian to supplement your initial dispute, Experian is given an extra 15 days (so 45 days total) to conclude their investigation and notify you of the results.

Have your credit reports made note of the dispute?

I think you might want to wait a little longer before considering a lawsuit, although you can speak to a consumer-protection lawyer in New York now if you want to. IF Experian is shown to have violated the Fair Credit Reporting Act, you could be awarded statutory damages and attorney fees and court costs. Again, though, I think you might want to give Experian a bit more time to act.

 

[TomMason]

Experian is given 30 days from receipt of letter of dispute to respond to your complaint and verify the report-entry with the creditor. If within this 30 day time period you sent additional information to Experian to supplement your initial dispute, Experian is given an extra 15 days (so 45 days total) to conclude their investigation and notify you of the results.

Have your credit reports made note of the dispute?

I think you might want to wait a little longer before considering a lawsuit, although you can speak to a consumer-protection lawyer in New York now if you want to. IF Experian is shown to have violated the Fair Credit Reporting Act, you could be awarded statutory damages and attorney fees and court costs. Again, though, I think you might want to give Experian a bit more time to act.

Yes, I've already started looking for specialists from my state to consult. My friend recommended me a lawyer to dispute credit report.
But after your post, I decided to wait two more weeks for the 45 days to pass.
Thanks for the advice you have given here. I really hope that my life will not be destroyed by this mistake.

 

[quincy]

Yes, I've already started looking for specialists from my state to consult. My friend recommended me a lawyer to dispute credit report. But after your post, I decided to wait two more weeks for the 45 days to pass.
Thanks for the advice you have given here. I really hope that my life will not be destroyed by this mistake.

I hope everything is resolved in your favor. Good luck.

 

[adjusterjack]

Yes, I've already started looking for specialists from my state to consult. My friend recommended me a lawyer to dispute credit report.
But after your post, I decided to wait two more weeks for the 45 days to pass.

Instead of waiting another two weeks, why don't you email the corporate executive. You might get results sooner.

And you didn't answer my question about the other two credit reports.

 

[quincy]

Instead of waiting another two weeks, why don't you email the corporate executive. You might get results sooner.

And you didn't answer my question about the other two credit reports.

If Experian is wrapping up its investigation, there is not much a corporate executive can do right now.