The parents should be the ones telling their kids that they love them FIRST. Every time he is on the phone with her he tells her that he loves her, she just hangs up and he is in tears after the calls, after EVERY call. In my opinion not telling your children that you love them is cruel, mean and emotionally abusive. If you as a parent show positive behavior, the kids will respond and react with positive behavior such as respect, thanking the parents for providing for them and being there for them. If positive behavior is not being taught by the parents, the kids turn out to be bitter, negative and troublemaking individuals. It's really sad but a fact.
My boyfriend and I tell my two kids (16 and 11) and his two kids (16 and 13) ALL the time that we love them and we are more than generous with hugs and kisses. Kids NEED that. And, we are also strict and show the kids boundaries. The 13 year old's Mom has been on a search to find Mr. Right during her kids' whole lives and has her priorities completely WRONG. For her, the kids don't come first, it's MEN.