I know folks on the western side of the state.
I have gotten my money's worth by being IN the FOC system. When my X was in arrears at 12 weeks, I could just send a letter to enforcement to have them do a "show cause" at NO cost.
The same goes with clarifying parts of my court order. I can fax my problem over to FOC, she'll call me, and then sent the appropriate letter out to my X.
As for the money, the money gets to the state on Monday, and it is in my checking account directly deposited on Wednesday. When support is sent, it arrives promptly.
Granted we still had problem even after they told him he was completely wet, but after the judge slap last summer, it's been quieter.