BBQ Grill refusing to honor my warranty because I purchased online vs physical store.

[Zigner]

To be fair - the OP states that the item was purchased on Amazon and that he got it as a gift. The OP says it was shipped by Amazon, but doesn't seem to know who actually sold it.

 

[PAPP]

I don't know how common this kind of limitation for the warranty, but I had the same kind of experience with a bag repair before. A bag maker only offered a one year warranty on bags which were purchased at their online and physical stores and at the authorized stores like department stores. They didn't do any repair work if bags were sold at any other places. It was not written in the bag maker's website. They are internationally operating company and they had the same repair policy worldwide.

I understand your frustration, but as other members already mentioned, that's their way to minimize a chance dealing with possible inauthentic products. Even a small size tooth paste sold at 99 cents stores is faked, fakes are everywhere and it's getting easier and easier to make fakes.

 

[NeilTheCop]

Maybe the more learned members would comment on this court ruling which, it would seem, make Amazon liable for products sold through their web site.
https://www2.ca3.uscourts.gov/opinarch/181041p.pdf

 

[PayrollHRGuy]

Maybe the more learned members would comment on this court ruling which, it would seem, make Amazon liable for products sold through their web site.
https://www2.ca3.uscourts.gov/opinarch/181041p.pdf

The OP has not said he purchased the grill through Amazon.

 

[NeilTheCop]

From Zingers post #46
"To be fair - the OP states that the item was purchased on Amazon and that he got it as a gift "

 

[Mass_Shyster]

Maybe the more learned members would comment on this court ruling which, it would seem, make Amazon liable for products sold through their web site.
https://www2.ca3.uscourts.gov/opinarch/181041p.pdf

That’s a products liability claim (tort) and not a warranty claim (contracts). Apples and oranges.

 

[NeilTheCop]

That’s a products liability claim (tort) and not a warranty claim (contracts). Apples and oranges.

You are of course correct.

 

[HighwayMan]

From Zingers post #46
"To be fair - the OP states that the item was purchased on Amazon and that he got it as a gift "

It's Zigner, not Zinger.

 

[Mass_Shyster]

It's Zigner, not Zinger.

Blame autocorrect

 

[NeilTheCop]

It's Zigner, not Zinger.

Sorry.

 

[HighwayMan]

Blame autocorrect

I refuse to. It's the writer's responsibility to check what they've typed before tapping "post reply".