I live in VA but this occurred in FL. I visited a dentist with tooth pain and they told me that my remaining teeth had to be removed and I needed dentures. This was during an extremely stressful time period and, looking back, I should have gotten a second opinion but I was in no condition at the time to think to do so. I was asked to sign a proposed treatment plan, which is not unusual to me. My expectation was that the dentist would be contacting Delta Dental to establish the contracted rates and that those amounts would be used as my final charges. I never signed anything stating that I would accept any rates other than those contracted with my insurance company. Instead, I found myself being charged 'discounted' rates that were higher than what the Explanations of Benefits forms listed, by about $1,000. The office manager refused to balance my account against the Explanations of Benefits with no reason given other than 'you signed the treatment plan'. I contacted Delta Dental's grievance department, I also reached out to my HR department. I am aware of Delta contacting the provider office manager on 2 occasions but I am still being refused the contracted rates. I have also requested copies of my records via certified mail, that request was ignored. I have asked for an account ledger and have received nothing. Should I forget about my $1000 and just walk away? As an example, I was charged a 'discounted rate' of $200 per extraction instead of the contracted rate of $136 with me paying 20% and Delta paying 80%. Delta paid the full amount of the annual policy. Delta Dental refuses to do anything further on my behalf to try to get my $ back from the provider.