Lorenzo3344
Member
Hi everyone,
Recently about two weeks ago, I placed an online delivery order from Subway and little did I know it would be the most infuriating experience. I feel like i am in an episode of the Twilight Zone or Black Mirror. I need to know how to proceed. So about two weeks ago, I thought I would treat myself and some friends to a Subway order. I ordered two foot long subs and a wrap from Subway's website with the idea that if anything went wrong, it would be easily taken care of via them rather than the delivery service. Hah! I placed the order. I'm waiting and waiting. "Preparing". Finally about 90 minutes later, I get a text from Doordash and an e-mail that my order was cancelled. And it suggests I try again. Like a primo idiot, I did. I placed the order again via their website, same thing. "Preparing". Im waiting and waiting. Finally, I get a call from exasperated Doordash driver that she cannot locate the restaurant. I tried to help her but told her I was the customer, not the merchant. Finally she got the message and told me she was given my number as the merchant number and hung up. Two hours later, I got a text from Doordash that my order was cancelled and to contact the restaurant. So I called the restaurant from Doordash's official website and the phone number is DISCONNECTED. What restaurant operates with a disconnected number.
So I tried contacting Subway's corporate via their website. But could not submit the form because it claimed the restaurant ID was invalid. So after contacting Subway on Twitter, I finally received an e-mail contact. They wrote me and told me that the first order was autorefunded and sent me the receipt of that but that the second failed order was not and that they would tell the franchise to refund my money but that each franchise is independent. Well, the money was debited from my account, still no order and they have ghosted me. When I found a different number on my bank statement for Subway, it again told me, no more humans, go to the website. Ugh. So, I am at a complete loss as to what to do. A friend of mine, who is a Doordash driver suggested to me that I call Doordash and ask for a supervisor on the issue. The thing is I dont think there is much they do do for me as I ordered through Subway, not them. So, I have no way to contact the franchise as their number is disconnected. Subway corporate's e-mail is ignoring me now.
One of the big problems is the website says the 2nd failed order was "delivered". The only proof I have is the order tracker is stuck on received status and the text from Doordash informing me my order was cancelled.
And I am out nearly $50 for an order I did not receive for the food plus service fees and tip. What do I do? If I have the order reversed with the bank, I dont know which failed order to cancel as they both have the same ID number. I don't wanna get dinged because I have limited mobility and depend a lot on delivery. Do I file a police report? Is it legal for a business to take your money without providing service. Do I file small claims? And to whom? I dont know the franchise owner or have contact info? I am completely exasperated. And feel completely let down for trusting this process. I have never had an order go this horribly wrong before. I feel like small claims fees would be as much as the original order or more.
All I wanted was my blasted sub lol. I think I would have had more value for money if I had flushed it down the toilet. Thanks in advance for any advice.
Recently about two weeks ago, I placed an online delivery order from Subway and little did I know it would be the most infuriating experience. I feel like i am in an episode of the Twilight Zone or Black Mirror. I need to know how to proceed. So about two weeks ago, I thought I would treat myself and some friends to a Subway order. I ordered two foot long subs and a wrap from Subway's website with the idea that if anything went wrong, it would be easily taken care of via them rather than the delivery service. Hah! I placed the order. I'm waiting and waiting. "Preparing". Finally about 90 minutes later, I get a text from Doordash and an e-mail that my order was cancelled. And it suggests I try again. Like a primo idiot, I did. I placed the order again via their website, same thing. "Preparing". Im waiting and waiting. Finally, I get a call from exasperated Doordash driver that she cannot locate the restaurant. I tried to help her but told her I was the customer, not the merchant. Finally she got the message and told me she was given my number as the merchant number and hung up. Two hours later, I got a text from Doordash that my order was cancelled and to contact the restaurant. So I called the restaurant from Doordash's official website and the phone number is DISCONNECTED. What restaurant operates with a disconnected number.
So I tried contacting Subway's corporate via their website. But could not submit the form because it claimed the restaurant ID was invalid. So after contacting Subway on Twitter, I finally received an e-mail contact. They wrote me and told me that the first order was autorefunded and sent me the receipt of that but that the second failed order was not and that they would tell the franchise to refund my money but that each franchise is independent. Well, the money was debited from my account, still no order and they have ghosted me. When I found a different number on my bank statement for Subway, it again told me, no more humans, go to the website. Ugh. So, I am at a complete loss as to what to do. A friend of mine, who is a Doordash driver suggested to me that I call Doordash and ask for a supervisor on the issue. The thing is I dont think there is much they do do for me as I ordered through Subway, not them. So, I have no way to contact the franchise as their number is disconnected. Subway corporate's e-mail is ignoring me now.
One of the big problems is the website says the 2nd failed order was "delivered". The only proof I have is the order tracker is stuck on received status and the text from Doordash informing me my order was cancelled.
And I am out nearly $50 for an order I did not receive for the food plus service fees and tip. What do I do? If I have the order reversed with the bank, I dont know which failed order to cancel as they both have the same ID number. I don't wanna get dinged because I have limited mobility and depend a lot on delivery. Do I file a police report? Is it legal for a business to take your money without providing service. Do I file small claims? And to whom? I dont know the franchise owner or have contact info? I am completely exasperated. And feel completely let down for trusting this process. I have never had an order go this horribly wrong before. I feel like small claims fees would be as much as the original order or more.
All I wanted was my blasted sub lol. I think I would have had more value for money if I had flushed it down the toilet. Thanks in advance for any advice.
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