ella_51122
New member
Texas
Took my car to a Honda ProFirst body shop to get a replacement door after a minor collision. Insurance wanted me to replace with a refurbished door, but I paid extra out of pocket to have a new door instead. Everything looked fine when I picked up the car, but after closer inspection, I believe that the door is refurbished and not new as promised. There is a stain on the interior fabric, random scratches on the plastic areas of the door, etc. I'm planning to take my car to the dealer to confirm that the door is refurbished, but I'm not sure what I should do after that.
Questions:
1. If the shop denies that the door is refurbished, what are my options? Small claims court? File a complaint with the attorney general?
2. I want a new door, but I'm not sure if I trust them to redo the repair again. Ideally, I would like a different shop or the dealer to install a new door at the body shop's expense. What is the likelihood that the repair shop will agree to this?
Thank you very much in advance.
Took my car to a Honda ProFirst body shop to get a replacement door after a minor collision. Insurance wanted me to replace with a refurbished door, but I paid extra out of pocket to have a new door instead. Everything looked fine when I picked up the car, but after closer inspection, I believe that the door is refurbished and not new as promised. There is a stain on the interior fabric, random scratches on the plastic areas of the door, etc. I'm planning to take my car to the dealer to confirm that the door is refurbished, but I'm not sure what I should do after that.
Questions:
1. If the shop denies that the door is refurbished, what are my options? Small claims court? File a complaint with the attorney general?
2. I want a new door, but I'm not sure if I trust them to redo the repair again. Ideally, I would like a different shop or the dealer to install a new door at the body shop's expense. What is the likelihood that the repair shop will agree to this?
Thank you very much in advance.
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