Where? Louisiana
What? Online airline ticket refund
Hello all. I have an issue that I'm growing impatient with and I'm not sure what my options are. Any help is greatly appreciated.
I booked a flight through an online agency - in May 2019, and everything was good until I had to cancel in June 2019. I was asked by the company to send an email stating that I agree to a refund in the amount of $956.93, which is the total of taxes for the two airline tickets, however it's min-November and I have yet to receive any refund. They insist that they processed my refunds and that it's my problem, however my credit card company (Wells Fargo/American Express) has confirmed several times that they see no pending refunds of the sort on my account. Do I have any legal options to get my money? The only response I get from them is a screen shot of a transaction that isn't the amount of my refund and stating that it is proof that they processed it.
What? Online airline ticket refund
Hello all. I have an issue that I'm growing impatient with and I'm not sure what my options are. Any help is greatly appreciated.
I booked a flight through an online agency - in May 2019, and everything was good until I had to cancel in June 2019. I was asked by the company to send an email stating that I agree to a refund in the amount of $956.93, which is the total of taxes for the two airline tickets, however it's min-November and I have yet to receive any refund. They insist that they processed my refunds and that it's my problem, however my credit card company (Wells Fargo/American Express) has confirmed several times that they see no pending refunds of the sort on my account. Do I have any legal options to get my money? The only response I get from them is a screen shot of a transaction that isn't the amount of my refund and stating that it is proof that they processed it.