e-bay seller no longer registered user

[ablessin]

What is the name of your state? New York

Hi all. I purchased a "freezer mug" on e-bay way back in September. In fact, I paid for it 9/23 using paypal.

I was in decent communication with the seller from the start, and now is no longer a registered e-bay user. I wrote him and said since you're not a seller on e-bay anymore, does this mean I don;t get that mug and now I am out $17? (it's a football team freezer mug)

He said he'd ensure I got what I paid for - that was 3 weeks ago - -I have filed a complaint on e-bay, says seller gets 10 days to reply. Those 10 days are up on 11/29.

I'd like to know what other actions I can take. I am an active e-bay buyer and seller with over 300 positive feedbacks and I don;t appreciate being suckered of this money. The mug was supposed to be a Christmas gift for my fience, not that that matters, but I am peeved. I know it's "only" $17, but that is not the point. I paid for something I expect to either get it or get a refund.

Thanks

 

[EvilWizard]

Go through Ebay/Paypal's arbitration process then post back if you don't get your product...

Keep all interaction with seller to provide as evidence to their arbitration process as well.

 

[ablessin]

Is that the same thing as the dispute forum?
That is where I am at now.

I read something about their standard buyer protection program, has anyone used that - with luck??

Actually, I just went to the dispute console, and I am not eligible for the standard protection program because the purchase price was under $25

 

[dallas702]

Isn't Ebay wonderful. They have more exclusions than a lawyer's library.

Get forceful with the seller. Demand your money back. Tell him you have relatives that live just a few miles away and will be more than glad to come "collect" the money and leave an impression.

 

[zippysgoddess]

You paid with paypal, check under their dispute process, and see if you are still in the time frame to use them. They do not have a monetary minimum, just a max, and they are very good, and reliable at handling problems. I had to use them before, and they got my money back for me with no hassles.

 

[ablessin]

Thanks, Zippy- - sorry it took me so long to get back on here and look at replies!
Tis' the season!

Normally, I don't have problems with e-bay. At any rate, the seller replied to my dispute thru the "item not received" forum and they promised to mail it in time for Christmas.

I'll see. I still might, in the process go to paypal for my money back. Although it's probably not fair to get the item AND a refund.....however, the seller has been untruthful and slow and I sort of think I deserve at least a refund of my shipping costs I paid, which was $6.99 I think.

If I had taken so long, I'd offer my buyer that as an apology for my incomepetence.