What is the name of your state? California
In Late Dec 2018 we purchased a very expensive massage chair. It has a 5 year manufacture warranty. It's been through 4 repairs since we've had it and now it's due for another, we had about 2 or 3 months worth of usage but over all it's not working as it should. They offered a white glove delivery on a replacement chair but at this point, I've lost faith in the reliability of their product. I asked them to just take the chair back and refund me, it'll be cheaper for them rather than sending the chair back and forth twice. The technical support guy referred me back to the sales guys. I want to know my rights before reaching out to the sales guys. Any advice on this matter?
In Late Dec 2018 we purchased a very expensive massage chair. It has a 5 year manufacture warranty. It's been through 4 repairs since we've had it and now it's due for another, we had about 2 or 3 months worth of usage but over all it's not working as it should. They offered a white glove delivery on a replacement chair but at this point, I've lost faith in the reliability of their product. I asked them to just take the chair back and refund me, it'll be cheaper for them rather than sending the chair back and forth twice. The technical support guy referred me back to the sales guys. I want to know my rights before reaching out to the sales guys. Any advice on this matter?