New furnace & AC unit installed but not working properly?

[Windsor396]

let me guess... is your equipment goodman perhaps ?

Actually it's Tempstar

 

[quincy]

So, assuming you are able to identify the guy and learn his address, what do you want to do?

Do you want him out to repair or replace the unit, or do you want a refund (either by demand or by lawsuit)?

If he is unlicensed, you can report him to the state.

 

[Windsor396]

So, assuming you are able to identify the guy and learn his address, what do you want to do?

Do you want him out to repair or replace the unit, or do you want a refund (either by demand or by lawsuit)?

If he is unlicensed, you can report him to the state.

Any of the above, I just want my house cool. Basically so when we try to go to bed, it's not 80+ degrees in the house! If he would be willing to fix it like he originally said, I would have been fine. Otherwise I'll need a refund so I can have someone else fix or replace everything.

Granted I'm a bit upset finding that the company is bogus and does not exist! Surely seems like that would be illegal in itself...

Hopefully I can get his full name soon and see if he's even licensed!

 

[quincy]

Here is a link to Michigan Legal Help with information on small claims court actions, should you decide to go that route:

https://michiganlegalhelp.org/self-help-tools/money-and-debt/taking-small-claims-case-court

You will need to check your local court for their rules.

Good luck.

 

[HighwayMan]

I would say the first step is to have a licensed professional look at your system. If it's something minor that will cost you the price of a basic service call to fix then maybe you won't want to go through the time and expense of litigation.