Sold computer - now customer wants refund 3 months later

[ariastar]

The customer is claiming there's a problem, but won't hand over the machine to be examined and repaired, insisting on a refund instead. I smell a rat. He just wants a refund, maybe found the same machine somewhere else for less, whatever. If he tries suing, he'll have to show you were given reasonable opportunity to repair the machine.

 

[justalayman]

The customer is claiming there's a problem, but won't hand over the machine to be examined and repaired, insisting on a refund instead. I smell a rat. He just wants a refund, maybe found the same machine somewhere else for less, whatever. If he tries suing, he'll have to show you were given reasonable opportunity to repair the machine.

that is what I had been thinking as well.

 

[Zigner]

Folks - are y'all missing that the OP won't even tell us how many times the machine's been back at his shop?

 

[BL]

I'm no lawyer, but it seems pretty clear to me that bradlm has a right to an opportunity to fix. What the tech worker said is irrelevant at this point, because the guarantee offered by the worker only applies to unfixable problems.

The only problems that are beyond repair are software defects in closed source software (which I believe is legally exempt from any warranty anyway).

The buyer has changed his mind, and decided he doesn't want the machine for whatever reason, and he's determined to use whatever problem he finds as an excuse to demand a refund. Don't let him get away with it.

It's been 4 months .Give me a break .Most folks only have one PC .You buy new ,you expect it to work , not be fiddling around with it for 4 months .

The customer is claiming there's a problem, but won't hand over the machine to be examined and repaired, insisting on a refund instead. I smell a rat

I smell incompetent rats.

 

[jgombos]

It's been 4 months .Give me a break .Most folks only have one PC .You buy new ,you expect it to work , not be fiddling around with it for 4 months .

That's an unreasonable expectation. Defects happen. And cheap new hardware from companies like Dell gets tested on the user, not at the factory.

Dell warranties suck, deliberately, because it would cripple Dell to give onsite support when they are testing these things on the end users. And when a Dell customer buys "onsite support" ala carte, it still doesn't mean Dell will send a technician. It means Dell will send you the replacement parts, and someone will walk you through the repair over the phone (ie. the labor part of the warranty is the phone operator). It's a joke.

Now in this case, the merchant is willing to do the labor. So the buyer is actually given a benefit that other buyers of cheap Dell equipment don't get. The customer refuses to bring the machine in for repair.

Another thought, bradlm - have you offered onsite support yourself? That is, offer to show up at the customers business or residence and fix the machine? Considering your customer just wants a refund, they may turn down that offer as well, which would work in your favor in court.

 

[BL]

That's an unreasonable expectation

.

What ? That a consumer expects a new product to actually work correctly ?

Defects happen.

Yes they do.

And cheap new hardware from companies like Dell gets tested on the user, not at the factory.

Give me an intelligent break .

Dell warranties suck, deliberately, because it would cripple Dell to give onsite support when they are testing these things on the end users.

See above .

And when a Dell customer buys "onsite support" ala carte, it still doesn't mean Dell will send a technician. It means Dell will send you the replacement parts, and someone will walk you through the repair over the phone (ie. the labor part of the warranty is the phone operator). It's a joke.

Don't know ,never bought a Dell.But yeah many consumers wouldn't dare open a case up.

Now in this case, the merchant is willing to do the labor. So the buyer is actually given a benefit that other buyers of cheap Dell equipment don't get. The customer refuses to bring the machine in for repair.

And we still do not know why ? Has the seller been given many opportunities to repair ?

Another thought, bradlm - have you offered onsite support yourself? That is, offer to show up at the customers business or residence and fix the machine? Considering your customer just wants a refund, they may turn down that offer as well, which would work in your favor in court.

The consumer seems fixed on a refund .A refund was offered.

Yes some Cos. and agencies " Employee " will state one thing ,only to have management say that person had no authority to to say anything of the sort ,it won't happen .