New car purchase

[PayrollHRGuy]

@Harleycpl What the make, model and year of the car?

 

[Harleycpl]

Well dealer called and said that Kia made a mistake in the brochure. The item does not come with my model or any of the four others they said it came as standard equipment. So is that it? Am I screwed with no recourse?
Kia Telluride

 

[quincy]

Well dealer called and said that Kia made a mistake in the brochure. The item does not come with my model or any of the four others they said it came as standard equipment. So is that it? Am I screwed with no recourse?
Kia Telluride

What model and what year?

Press releases state that the 2020 Kia Telluride includes mood lighting as standard but only in the SX model.

 

[Harleycpl]

2020, where is that press release? Is it new because previous brochures so it standard with 8 color on all models and 64 colors on SX.
Still shows on Kia website. https://www.kiamedia.com/us/en/models/telluride/2020/features#telluride

 

[quincy]

2020, where is that press release? Is it new because previous brochures so it standard with 8 color on all models and 64 colors on SX.
Still shows on Kia website. https://www.kiamedia.com/us/en/models/telluride/2020/features#telluride

From your link it shows that "a mood lamp" is standard on the S, EX and LX but only the SX has the "64 color mood lamp."

 

[Harleycpl]

From your link it shows that "a mood lamp" is standard on the S, EX and LX but only the SX has the "64 color mood lamp."

Yes exactly, but say it was a mistake???

 

[quincy]

I don't see where it says an "8 color" mood lamp is standard.

You have NO mood lamp at all in your 2020 Kia Telluride? What model did you purchase?

 

[Harleycpl]

I don't see where it says an "8 color" mood lamp is standard.

You have NO mood lamp at all in your 2020 Kia Telluride? What model did you purchase?

Scroll down to interior features, line 8, S standard on LS,S & EX

 

[quincy]

Scroll down to interior features, line 8, S standard on LS,S & EX

On most of the Kia sites it says that the "ambient lighting in 8 colors" is available on S, EX and LX, and that the 64-color mood lighting on the SX comes with the "prestige package."

I agree that the material provided on the Telluride is a bit confusing. I am not convinced it is false advertising but possibly it could be considered misleading.

What model did you purchase?

 

[Harleycpl]

On most of the Kia sites it says that the "ambient lighting in 8 colors" is available on S, EX and LX, and that the 64-color mood lighting on the SX comes with the "prestige package."

I agree that the material provided on the Telluride is a bit confusing. I am not convinced it is false advertising but possibly it could be considered misleading.

What model did you purchase?

We bought the EX

 

[quincy]

We bought the EX

So ... what is it that you want from the dealership and/or Kia?

 

[Harleycpl]

I want a free upgrade to the SX model !!, but. They offer an optional interior light kit for the foot wells, sells around $450 installed. Will probably ask them to install that n/c or make one months payment.

 

[quincy]

I want a free upgrade to the SX model !!, but. They offer an optional interior light kit for the foot wells, sells around $450 installed. Will probably ask them to install that n/c or make one months payment.

I doubt you will get an upgrade to the SX. Nice thought, though.

It doesn't hurt to ask the dealership for the light kit.

 

[PayrollHRGuy]

I want a free upgrade to the SX model !!, but. They offer an optional interior light kit for the foot wells, sells around $450 installed. Will probably ask them to install that n/c or make one months payment.

There is no way they are going to give you a new car. I think the dealer added optional kit is your best bet but I wouldn't hold your breath for it. As mentioned the brochure has a disclaimer. If it didn't the best you could hope for if you sued would be the current value of the feature which would likely surprise you about how little it would be.

 

[Zigner]

Neither the dealer or Kia has to do anything. You posted a link to the press release about the car. At the bottom of the page (that you provided the link to), you will note the following text:
Press Release Information Notice
Kia makes reasonable efforts to ensure that information contained in its press releases is accurate at the time of posting. However, Kia makes no guarantees or warranties, either expressed or implied, with respect to the accuracy of the content presented. Kia may, from time to time, update its press releases, issue new releases, or publish other information to reflect new information.

In other words, as I stated previously, that informatoin is only informational and does not create any sort of obligation on Kia to provide those exact features.