Here is my Yelp review
I have also suffered from this company. I rented a trailer from them for a month, but it literally fell apart with absolutely no load. I had to buy three wheels and material to make the ramp. Their unloaded trailer bounces like a ball on the road and therefore falls apart on its own. Because of this, the trailer springs fail, causing the tires to wear out intensively. When I was towing this empty trailer, one of the ramps flew out of a special pocket and got lost somewhere between South Dakota and Nebraska. I spent a whole day looking for this ramp and drove at least 500 miles but could not find this ramp. When I asked Mr. RA for another ramp, he refused. Obviously, the ramp was lost for one reason only, because the ramp pocket could not hold it. I tried to buy another ramp but all the other ramps didn't fit this trailer. Then I bought material and welding equipment and made another ramp myself right in the garage of a client whom had his car transported. Also Mr. RA refused to refund all my costs for this trailer. When I demanded to replace this trailer with a serviceable one, he agreed. However, when I brought him his trailer to Texas, he accused me of breaking this trailer. Also, Mr. RA, $883.36 from my debit card for allegedly breaking his trailer. He also accused me of breaking the jack, while he himself, driving the loader, drove the unraveled trailer jack onto the curb, which made me hear a loud sound from the jack hitting the curb. I am now suing Mr. RA for $3,274.47. I also ask the court to recover from him for all my suffering with this trailer moral damage at the discretion of the court.
It's not that Mr. RA gave me a trailer full of junk. The fact is that he literally left me with a problem that arose through his fault. At the same time, he said that it was my fault that I signed the contract and did not point out the shortcomings of this trailer before signing the contract. I don't want other people to suffer like me. Therefore, I highly recommend Mr. RA will continue to show respect for people and will not give up his direct duties to monitor the technical condition of his trailers. I bought myself a similar 36 foot trailer from the Appalachian brand. The axles of this trailer are located closer to the middle and therefore they are more pressed by the weight of the empty trailer. Therefore, the empty Apalachi trailer does not jump and does not self-destruct, unlike toolrent trailers. Therefore, I also recommend Mr. RA stop renting his trailers to people. If he wants to continue leasing his trailers to people, he should make other trailers. In trailers, the axles should be installed correctly, that is, closer to the middle, so that the empty trailer does not jumping during towing and does not self-destructing.
With all due respect, I strongly recommend the management of tool rent to read the book Complaint as a gift https...