What is the name of your state? TX
I purchased an item back on May 26 of last year and it came with a year of service bundled with the item. Unbeknownst to everyone, the company started struggling and dwindled down operations in what everyone is pegging around September-October of 2019. The item I purchase requires a subscription to work and without one, you lose important functionality of the product (for lack of better words). Looking back, I was never even notified of a sunset date or anything it was just like over the past few weeks I noticed functionality was dropped and there doesn't appear to be any technical support, etc. or a way to purchase an extended license. When you go to the manufacturer's page, you get a popup that they sold the company and it's assets and the new owner is basically trying to figure out what to do with all the customers that bought this item. Since it's been less than a year and this item was fairly expensive, is there any sort of recourse I have to recoup what I paid? And to give you an idea of how poorly this was executed, you had major retailers still selling this product who had no idea what was going on until a magazine reached out to them for comment (and this was as late as February 2020) -- so those people that purchase the item back then would not even be able to get but 2-3 months of the "included" subscription, which they price renewals at $99/year. I thought about reporting the company that acquired the original company to the BBB or AG's office but I'm not sure what the right next step should be. Thanks for all your help and input.
I purchased an item back on May 26 of last year and it came with a year of service bundled with the item. Unbeknownst to everyone, the company started struggling and dwindled down operations in what everyone is pegging around September-October of 2019. The item I purchase requires a subscription to work and without one, you lose important functionality of the product (for lack of better words). Looking back, I was never even notified of a sunset date or anything it was just like over the past few weeks I noticed functionality was dropped and there doesn't appear to be any technical support, etc. or a way to purchase an extended license. When you go to the manufacturer's page, you get a popup that they sold the company and it's assets and the new owner is basically trying to figure out what to do with all the customers that bought this item. Since it's been less than a year and this item was fairly expensive, is there any sort of recourse I have to recoup what I paid? And to give you an idea of how poorly this was executed, you had major retailers still selling this product who had no idea what was going on until a magazine reached out to them for comment (and this was as late as February 2020) -- so those people that purchase the item back then would not even be able to get but 2-3 months of the "included" subscription, which they price renewals at $99/year. I thought about reporting the company that acquired the original company to the BBB or AG's office but I'm not sure what the right next step should be. Thanks for all your help and input.