commentator
Senior Member
Forget "polite." I suspect you are already far too polite for your own good. Be brief and firm! Remove the words, "I'm sorry but...." from this type of conversation completely. I used to work with an attorney who would say, when asked the question "How do I tell him....?"
"Use SIMPLE ENGLISH SENTENCES." The "broken record" technique works, though that phrase is so dated it probably won't be recognized. Just state what you need to say. Then stop. Don't be goaded. This is a practiced bossy mean person who's used to verbally dominating people because they give her the cues she has learned to use to steamroller them. Don't. Expect attack, be prepared to respond correctly, which is NOT to respond. No one can verbally abuse you without your cooperation and consent. Don't play the game with them.
"Use SIMPLE ENGLISH SENTENCES." The "broken record" technique works, though that phrase is so dated it probably won't be recognized. Just state what you need to say. Then stop. Don't be goaded. This is a practiced bossy mean person who's used to verbally dominating people because they give her the cues she has learned to use to steamroller them. Don't. Expect attack, be prepared to respond correctly, which is NOT to respond. No one can verbally abuse you without your cooperation and consent. Don't play the game with them.